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Privacy Policy

Effective Date: August 9, 2024.

TROPICAL SOJOURN TRAVEL & TOURS SDN BHD (“we,” “our,” “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.tropicalsojourn.com, including when you leave comments on our site. Please read this policy carefully to understand how we handle your personal information.

By using our website and services, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect several types of information to provide and improve our services:

1.1. Personal Data

While using our website and services, you may be asked to provide certain personally identifiable information that can be used to contact or identify you. This information may include, but is not limited to:

  • Full name
  • Email address
  • Phone number
  • Address
  • Passport number
  • Payment information (e.g., credit card details)
  • Date of birth
  • Travel preferences and interests
  • Emergency contact details

1.2. Comments

When visitors leave comments on our site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

1.3. Usage Data

We may also collect information on how our website is accessed and used. This usage data may include information such as your computer’s IP address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

1.4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

2. How We Use Your Information

We use the information we collect in various ways, including to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Understand and analyze how you use our website
  • Process your transactions and manage your bookings
  • Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes
  • Send you emails regarding your bookings, changes to our services, and other transactional information
  • Allow you to leave comments and interact with other users on our website
  • Develop new products, services, features, and functionality
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity
  • Comply with legal obligations

3. Sharing Your Information

We may share your personal data with third parties in the following situations:

  • Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
  • Protection of Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or illegal activities, or as evidence in litigation in which we are involved.

4. Comments

4.1. Gravatar Service

If you leave a comment on our site, an anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

4.2. Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

4.3. Cookies Related to Comments

If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against interception or other types of misuse.

6. Your Rights and Choices

6.1. Access and Update

You have the right to access, correct, or delete your personal information that we have collected. You can also update your preferences for receiving communications from us.

6.2. Opt-Out

You may opt-out of receiving marketing communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us directly.

6.3. Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format.

6.4. Withdraw Consent

If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

7. International Data Transfers

Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside Malaysia and choose to provide information to us, please note that we transfer the data, including personal data, to Malaysia and process it there.

8. Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site.